At Accounts Confidant, our main priority is to satisfy our clients. However, if for any cause, you are not satisfied with the services provided by us, we have a refund policy for you. We provide services to our clients on a daily basis and have numerous satisfied customers all over the world. Therefore, we assure you to refund our services under a special policy. In order to request a refund, unless specified in the Proposal, you need to know the initial tern of the Agreement is for the period of 12 months from the date of this Agreement is accepted by you.
Moreover, after the initial term of this Agreement, either of us may terminate by providing three calendar months written the notice, unless specified in the Proposal. In addition to this, either of us may also terminate in the case of a material breach by the other. If so, you are required to pay our fees and disbursements incurred up to termination. You also agree to pay for the work that is required to undertake by us after termination.
During the Subsequent Term or Initial of this Agreement, you select to cease our services or want to terminate this Agreement without notice, you have to pay our remaining fees and disbursements. The reasons behind to cease our services can be any other than material breach, you need to pay our fees under this Agreement as a Termination Payment. Unless specified in the Proposal, this payment will be calculated on the basis of the Fee Estimation or the previous actual charges of three months.
If you want to cancel the plan, then you are required to notify us at Accounts Confidant prior to the billing date. The repayment will be made on the basis of the Pro-rata. Also, if you have paid us twice by mistake or the bank charges have been deducted twice, then don’t worry at all. Since your one transaction will be refunded after verification. It should be noted that you will be billed till the date the services purchased by you. We will refund for the days from the date of the cancellation of the plan to the date of billing.
No Refunds in the following conditions:
- In the case of violations of the Terms and Conditions Agreements.
- Even after all service hours met, but the project is still uncompleted because the client was unable to submit the requested information.
- In a case of an error caused by the client. As our Accountants can only assist but unable to review all the information on your behalf. So they will not be responsible for any caused done by the client.
- In case of cancellation of the plan, you have not notified us at Accounts Confidant prior to the billing date. In such a case, there might be a condition that you will not get refunds.